Custom Orthotics in Calgary

Custom orthotics are medical devices that put your feet and lower limbs in proper alignment. They are made to improve function and stability and alleviate pain in the feet, legs, and back.

Benefits of Custom Orthotics

Custom orthotics are different from over-the-counter insoles, as they are made from three-dimensional plastic molds of an individual’s feet, and created to address each person’s unique biomechanical differences. Custom orthotics are made by prescription and are designed to correct specific foot or lower limb conditions.

The benefits of wearing custom-made orthotics include:

– Alleviating pain in the foot, ankle, leg, and lower back

– Maintaining proper alignment of the foot and leg and improving balance

– Providing shock absorption and redistribution of pressure across the bottom of the foot

– Offloading pressure from areas of the foot that may be at risk of developing calluses, corns, and ulcerations

There are many conditions that may benefit from custom fit orthotics including flat/high arched feet, bunions, lower back pain, diabetes, and many other lower extremity conditions.

If you have any questions about custom fit orthotics, book an initial consultation with Dr. Baxter Hickey, or give the clinic a call.

Physiotherapist in Calgary SE and SW

Conditions Treated with
Custom Orthotics

Flat Feet

Flat feet are also known as pes planus. They refer to a change in foot shape in which the medial foot arch has fallen/flatten when standing.

High Arched Feet

High Arched feet are also known as pes cavus. They refer to a change in the foot shape where the medial foot arch is raised more than normal when standing.

Plantar Fasciitis

Plantar fasciitis means inflammation of plantar fascia which is a thick band in the sole of the foot.

Metatarsal Pain

Metatarsal pain refers to pain and inflammation in the ball of the foot.


Bunions refer to a painful and inflamed bump at the base of the great toe which develops due to new bone formation.

Shin Splints

Shin splints refer to pain in the front leg along the shins, which happens because of inflammation of tissue in the shins.

one on one treatment

One-on-One Appointments

Direct billing


all in one pricing for appointments

All-in-One Pricing

Longer treatment


evening and weekend appointments

Evening & Weekend

2 locations in Calgary - SE and SW

2 Convenient

Class 4 laser

Class 4 Laser + Shockwave

motor vehicle accident claims

Motor Vehicle
Accident Claims

private rooms


Evidence informed therapies

Evidence Informed Therapies

Our Custom Orthotics Experts

No posts found!


"It's always a great experience at Encompass Sports Therapy. The staff are fantastic and the clinic is immaculate. Dr. Hickey is superb at his practice. He's extremely professional, knowledgeable, and such a great listener. He has kept me pain free for some time and I look forward to the next appointment."
Shaun Waidson
"I am very grateful for the excellent care and treatment i receive from the physio team. The environment is calm, friendly and i really like the variety of services that Encompass offers. I have recommended this clinic to many friends and family."
Michelle Harty
"Highly recommend! I've been going to this clinic for a few years now and have had nothing but a friendly greeting when I walk in the door as well as kind and caring service. I've seen chiro, physio and massage therapists whom have all been extremely helpful and helped me get better with whatever is bothering me at the moment. I recommend my family and colleagues to this clinic as they are worth it. Such a great all around clinic with multiple health practitioners for whatever your needs."
Sylvie Bohémier

FAQs on Custom Orthotics

Custom orthotics are the personalized option designed to fit your feet and promote better walking, running, and daily living for people with many conditions such as heel pain, knee pain, etc. While custom orthotics are covered by the majority of personal health insurance plans, it is important to check in with your insurance provider for details if you are unsure about it. Most of the time to get custom orthotics you will need a doctor’s referral. 

Custom orthotics are effective for treating many foot and ankle ailments, such as heel pain, bunions, hammer toes, plantar fasciitis, Achilles pain, and patellofemoral pain. They are prescribed to address individual biomechanical needs found in the assessment and treat specific functional limitations. They are not a one size fits all solution. Custom orthotics reduce stress on your weight-bearing joints, help improve posture and relieve some of the stress on soft tissues such as tendons, ligaments, and muscles surrounding your joints.

At Encompass, our certified Pedorthist- Erika Schijns at the Coach Hill location, and our Chiropractor- Dr. Baxter Hickey at the Cranston location offer custom orthotics treatment. 

Custom-made foot orthotics may be slightly uncomfortable or painful for the first few days or weeks. Your body needs time to adapt, but most people find that custom orthotics are very comfortable and a great solution over the long term. 

Some people notice a difference within days, but for others, it may take several weeks. It all depends on the foot type and the severity of your foot problem. It is important to give your new orthotics time to work properly. You should use your new orthotics as instructed by your healthcare provider and wear them regularly while exercising or during activity (at least 3-4 hours a day to start with).

Custom orthotics are created by taking a 3D plaster suspension cast where Erika will hold your foot in correct ‘subtalar joint neutral’ position. That mold is then 3D scanned into the computer where the angles and design elements take place. The design of the orthotics is determined based on your assessment and gait analysis as well as typical footwear choices.

Dr. Baxter Hickey has been using the Structure Foot Scanner™, which is a combination of an Apple iPad, Sensor Scanner, and the AOMS TOT app. With this system, he can take extremely accurate scans of the patient’s feet and send them directly to the lab. This means faster shipping time and more accuracy than previous scanners or casting methods for orthotics. Being able to see the foot in a three-dimensional view gives him greater insight and accuracy into how to correct the individual’s gait pattern.

Book at Encompass Sports Therapy

Book at Encompass Holistic Health